FAQ's and Help

Orders

I'm having trouble placing an order - can you help?

For technical assistance please email us on info@perfumeden.co.uk with Technical Difficulty in the subject header. 

Is it possible to get my product gift-wrapped?

We do offer a gift-wrap service on our orders. Please email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it with Gift Wrap in teh subject header with your order number. You will need to make a seperate Nochex payment to our account of £0.99 if requested to do so.

Can I change what I have ordered?

Once an order is placed, unfortunately it cannot be amended online.

I forgot to use my promotion code - can I add it?

Promotion codes do have to be entered at the time of placing the order. They cannot unfortunately be added on after the order process has been complete

Can I amend the delivery option for my order?

As there is a price difference in the delivery options we offer, we unfortunately cannot change the delivery option once an order is placed.


Where do you deliver to?

Currently we only offer delivery within the UK.


How do I find out what's happening with my delivery? 

If you have not yet had a despatch confirmation email please contact our sales department on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Payment

What methods of payment do you accept?

We accept the following methods of payment issued in the UK


 

Currently we cannot accept payment via paypal.

Delivery


When can I expect my order to be delivered?

We aim to deliver your order the next working day after you receive your despatch email. We offer deliveries Monday-Friday, between 8am and 6pm, and require a signature upon receipt of delivery. Please note, we cannot guarantee delivery to remote rural areas within our normal timescales. If you live in a remote area please allow extra time for delivery. If you are concerned about delivery times please contact us.


Who do you use for delivery?

We coordinate with a courier company who use either SecureMail DX, Fed Ex, or Royal Mail for deliveries.


What should I do if my order doesn't arrive on the expected delivery date?

We always endeavour to deliver your order as quickly as possible. As such, if your order hasn't arrived within 3 working days (Monday-Friday) of receiving your despatch confirmation email please email us and we will investigate.

Returns

For detailed information about returns please see our Return Policy.

This is a brief outline of the most frequently asked questions that we receive. If you require any more information, or your question is not answered above please contact our friendly Customer Services Team on

 

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